Level 2: Apprenticeship in Customer Service

The framework of qualifications required to complete the Intermediate Apprenticeship in Customer service:

 

  • Level 2 NVQ Certificate in Customer Service
  • Level 2 Certificate in customer service knowledge
  • Level 1 Award in ICT
  • Level 1 Award in Functional Skills - Maths
  • Level 1 Award in Functional Skills - English